Politique de remboursement

 

At SLEEPALPHA™, your restful sleep and satisfaction are at the core of everything we do. We understand that achieving the perfect night's sleep can be a personal journey, which is why we offer a no questions asked 30-day refund policy. We believe strongly in the effectiveness of our sleep aid that we are willing to provide a full refund if you do not experience the desired results in improving your sleep.

Hassle-Free Refund Process: If you decide that SLEEPALPHA™ is not right for you, rest assured that our refund process is straightforward and customer-focused. We value your experience and trust in our brand, and we are more than happy to offer a full refund straight away, no questions asked. In addition, we are here to offer advice and support in your continued quest for better sleep, because your well-being is our top priority.

Embrace a Risk-Free Trial: We invite you to embark on your journey to better sleep with the confidence that comes from our guarantee. If, after giving our product a fair chance over a 2-week period, you find that it doe not align with your sleep goals, we are here to assist. Our commitment to your sleep health extends beyond just providing a product; we are dedicated to ensuring your overall well-being.

Personalised Support and Advice: Before considering a return, we encourage you to reach out to us. Our team of sleep experts are on hand to offer personalised tips and tricks to integrate SLEEPALPHA™ more effectively into your sleep regiment. Our goal is to not only provide a solution but also to educate and support you in exploring all avenues for achieving a restful sleep.

Embark on your journey to better sleep with SLEEPALPHA™, where your satisfaction and sleep health are our greatest achievements.

To start a return and refund request please send an email to us at Info@sleepalpha.co.uk and have your order number so we can match you with the correct order.

You can always contact us for any return question at Info@sleepalpha.co.uk.

Please note, If you purchase a bottle of Deep Sleep + Full Restoration and claim a refund , THEN order another bottle, and attempt to claim another refund within 90 days of each other the refund WILL NOT be accepted. 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and respond accordingly.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return. We will let you know when the refund is processed, you will be automatically refunded on your original payment method. Please remember it can take 2-5 working days for your bank or credit card company to process and refund. This doesn't normally take more than 5 working days. 

 

Subscriptions

Subscriptions are not eligible for a refund. We urge first time buyers NOT to purchase subscriptions until they are happy our products meet their expectations but instead purchase a one-time purchase.  This is due to the additional cost of setting up direct debits with payment providers.